Exchange & Refund Policy

At Cottonways, we want you to love your purchase. Most items are eligible for return or exchange within 30 days of purchase, provided they meet the guidelines below.

STORE EXCHANGES

Items purchased in-store may be exchanged within 30 days of purchase for another item or store credit.

Returned merchandise must be accompanied by the receipt, have the original tags attached, and be in its original, new condition.

To find the Cottonways location nearest you, please visit our Contact page.

ONLINE RETURNS & EXCHANGES

Online purchases may be returned or exchanged within 30 days of purchase.

To start a return or exchange, please use our Return & Exchange Portal below. The portal will guide you through the process and, when applicable, allow you to conveniently purchase a discounted return shipping label.

Returned merchandise must:

-Have the original tags attached
-Be in its original condition
-Be unworn and able to be restocked in new condition

For eligible returns, we will refund the amount paid for the returned merchandise after any discounts or promotions applied to the original purchase.

RETURN SHIPPING

Customers are responsible for return shipping when the return or exchange is due to size, fit, preference, or another reason that is not the result of a Cottonways error or product defect.

For your convenience, you may purchase a return shipping label directly through our Return & Exchange Portal.

If you received an incorrect, damaged, or defective item, please contact us before purchasing a return label. If the issue is the result of our error or a product defect, Cottonways will provide you with a prepaid return label at no cost.

For exchanges, Cottonways covers the cost of shipping the replacement item back to you. The customer remains responsible for the shipping cost of returning the original item unless the exchange is due to our error or a product defect.

Original shipping charges are non-refundable.

Cottonways is not responsible for return packages lost in transit. We recommend using the tracking information provided with your return label and keeping it until your return has been completed.

NEED HELP?

If there was a problem with your order or you believe Cottonways should cover your return shipping, please contact us before starting or paying for a return label.

Customer Service: (407) 977-2888

START A RETURN OR EXCHANGE

Use the portal below to begin your return or exchange:

https://cottonways.com/a/returnzap